Forward Focused: How Industry Changes Are Influencing Strategy, Partnerships and Client Expectations

After the pandemic of 1918 came the Roaring 20s. Similarly, we are on the brink of a revolution. Technology developments, the workforce, our collective values, health initiatives and sustainability efforts are all changing the way we plan meetings and events for the financial and insurance industry. What do meetings professionals expect from their partnerships moving forward? How has the hospitality community responded and addressed current challenges and emerging trends? Join an esteemed panel as they discuss top priorities for the next five years to prepare yourself and your teams for doing business in this new era.   

Discussion may include:

  • Industry changes: New generation of buyers and sellers – what motivates them (e.g., incentives/cash bonus, business travel/leisure travel, inclusivity), technology and automation of services
  • Perspective from meetings professional leadership on how their future is different (e.g., 5-year strategy, changing expectations of partners)
  • Perspective from the hospitality community (e.g., health, labor shortages, increasing costs, sustainability/carbon footprint)
  • Strategic partnerships (e.g., managing and communicating client expectations, becoming an extension of your client teams)

Meet The Panelists

Moderator: Michael Dominguez, President and CEO, Associated Luxury Hotels International (ALHI)

Michael Dominguez serves as the president and chief executive officer for Associated Luxury Hotels International (ALHI). ALHI is a global sales organization with a team of nearly 80 professionals located among 26 offices across North America and Europe. ALHI’s serves a membership group of hotels that are independent hotels and independent brands that are an exclusive luxury collection. Prior to joining ALHI, Michael served in executive sales leadership roles with MGM Resorts, Loews Hotels, Hyatt Hotels, Starwood Hotels and many more.

Michael is actively involved in leadership roles in the meetings and events industry and currently serves on numerous industry leadership boards and is a past chairman of the International Board of Directors for MPI.

Michael speaks in the industry often on topics of disruption, the state of the industry, the economy and behavioral lessons. Michael was recognized in M&C Magazine’s survey of top industry speakers and was an invited speaker at South by Southwest in 2018.

Doreen Burse, Senior Vice President, Worldwide Sales, United Airlines

Doreen Burse is senior vice president of worldwide sales at United Airlines. In this role, she oversees the global sales strategy, enhancing existing sales programs and building new partnerships to drive overall revenue. Doreen reports to executive vice president and chief commercial officer, Andrew Nocella.

Doreen brings a wide range of expertise to this position, with more than 30 years of experience in the hospitality industry. Prior to joining United, she held leadership roles in global sales, branded concepts, distribution services and global procurement with Marriott International, guiding her teams through a variety of organizational evolutions, business strategy expansions and several economic cycles including the 2020 pandemic.

Most recently, she was the vice president of Marriott’s global sales for the United States and Canada, leading a global account team that served over 1,300 accounts and represented $16 billion in annual spending. While at Marriott, Doreen previously served as vice president of global sales for North America and vice president of global sales for corporate accounts. Doreen was also a sales university facilitator for Marriott’s learning & delivery team.

Florence Nalepka, Vice President of Business Development, PRA Production Services

Bringing 15 years of sales leadership from the hospitality and business event management sectors to the organization, Florence Nalepka joined PRA in 2020 as vice president of business development with a focus on driving opportunities for PRA Production Services. As a strong sales leader, she partners with clients to uncover business objects and align a program strategy to impact results that put the attendee experience as the primary focus. From experience design to content development, media production and audio/visual sourcing and more, she is the client’s direct contact for PRA Production’s capabilities. Florence brings an outstanding background with years of experience in tradeshows, corporate events and production services, in addition to her most important role as a mother to her five precious children.