BREAKOUT SESSIONS

Below are the breakout sessions we’ve planned based on our initial understanding of your education needs and the current environment. As the situation evolves, we may adjust this line up to better match the situation as the event draws closer. Please check back regularly for updates.

FICP has been approved by the Events Industry Council (EIC) as a Preferred Provider of the below-listed continuing education courses, which qualify for CMP continuing education credit. Determination of continuing education credit eligibility or Preferred Provider status does not imply EIC’s endorsement or assessment of education quality.

Levels Key

Essential: The foundational and basic skills that one must know to be proficient at their job. Learners at the essential level might not have as much experience in the content or it may be a learner wanting to refresh their established skills.

Advanced: Highly developed skill level or advanced content that allow a learner to take their essential skills and apply them in a more complex, progressive, or innovative way. Learners ready for advanced skills have already mastered the basic essential skills and likely have a lot of experience in the area and are ready for content that will be new or challenging.

Monday, November 16 | 10:45 a.m. – 11:45 a.m.


Meeting and Planning SolutionsBalancing F&B, Wellness and Serving Protocols in Our "New Norm"
Area of Interest: Meeting Planning Trends & Solutions
CMP -IS Domain: Domain G: Meeting or Event Design
Level: Essential 

Planning F&B gives us an opportunity to exercise some creativity and strategic thinking muscles. What are the new trends to incorporate? How are you updating your protocols for serving due to the pandemic? How do you spice up your tasting menu? Join this session to learn how you can embrace and incorporate wellness, attendee safety measures, and maybe a few healthy guilty pleasures into your next event.

Focus On Senior Level ProfessionalsDissecting the Global Update: A Financial & Insurance Services Peer Roundtable
Area of Interest: Financial & Insurance Industry Knowledge
CMP -IS Domain: Domain F: Stakeholder Management 
Level: Advanced 

During the morning's general session, you heard Katty Kay’s global update and the industry panel discussion on the changing landscape of meetings and events. This is your opportunity to digest and process their observations with your peers and colleagues. How will the economy influence the industries we serve and the events we plan? What long-term effects are you foreseeing from COVID-19? Balancing logistics and social distancing, travel, cancellations, or booking windows to name a few. Come prepared to share your own observations and leave with takeaways you can report to c-suite to inform executive decisions.

Technology SolutionsManaging Challenging Conversations with Confidence and Professionalism
Area of Interest: Professional Growth & Personal Development 
CMP -IS Domain: Domain E: Human Resources
Level: Essential 

As event professionals in a people-oriented industry, we are no strangers to challenging conversations. From saying no to a business partner turned friend, to a disgruntled attendee, to an office disagreement, you often find yourself balancing what is right and how you feel. Through real-life industry examples, attendees will have the opportunity to learn and practice strategies to navigate difficult people and conversations with confidence.

Meeting and Planning SolutionsUsing Data to Demonstrate the Value of Events
Area of Interest: Strategic Thinking & Impact
CMP -IS Domain: Domain A: Strategic Planning
Level: Advanced

C-Suite rightfully challenges us to evaluate the success of our events and we know how difficult it is to quantify ROE and ROI. This session will discuss several strategies for gauging a customer’s satisfaction, including the Net Promoter Score (NPS), which offers a unique look into brand loyalty. Learn about the importance of evaluation data and how you can demonstrate and leverage the value of your events. After all, numbers do not lie and are more important than ever to showcase the impact of meetings. 

Monday, November 16 | 2:30 p.m. – 3:30 p.m.


Meeting and Planning SolutionsCan Sustainability and Health Security Coexist?
Area of Interest: Meeting Planning Trends & Solutions
CMP -IS Domain: Domain A: Strategic Planning 
Level: Essential 

While sustainability continues to be a buzzword in the events industry, it has evolved from a suggestion to an expectation. Yet, today’s event professionals are challenged to create sustainable and safe experiences - all while watching the bottom line. What sustainability and health security lessons have you learned from the pandemic? Is innovation on the rise? Are single use or reusable items the solution? While discussing your reentry and attendee safety plans with your business partners, make it a best practice to include and push sustainability protocols forward.

Professional Growth and Personal DevelopmentExploring the Initial Wins & Challenges of Virtual Events
Area of Interest: Technology Solutions
CMP -IS Domain: Domain G: Meeting or Event Design
Level: Essential 

From pivoting in-person events to virtual experiences and utilizing new platforms to connect with colleagues, the events industry leaned on technology to keep business moving forward. How is it going so far? Hear firsthand from a panel of your peers as they share their experiences planning virtual events, selecting the right technology and stretching the expectations of meetings professionals in a technology-dominated space. Get the inside scoop during this session! 

Professional Growth and Personal DevelopmentManaging Personnel in a Remote Environment: A Senior Level Professional Peer Roundtable
Area of Interest: Focus on Senior-Level Professionals 
CMP -IS Domain: Domain E: Human Resources
Level: Advanced

The workforce looks and feels differently these days. COVID-19 has amplified the importance of flexibility, agility and the required skills to be an effective and important asset to your company. Prior to the pandemic, contract projects and employees were on the rise – will that trend continue? Teams are merging, in remote and/or split in hybrid environments - how do you support their needs and drive for results? Employee salary and work-life-balance expectations are evolving. Join your senior level peers to discuss their experiences managing and engaging dynamic teams.

Meeting and Planning SolutionsThe Evolution of Duty of Care: Understanding Your Role in Risk Mitigation
Area of Interest: Strategic Thinking & Impact
CMP -IS Domain: Domain C: Risk Management
Level: Advanced

As a meetings professional, it is your ethical responsibility to keep participants safe. What happens when they book outside of your hotel block and a natural disaster occurs? What if an ill participant arrives to your event or develops symptoms while there? Explore the ins and outs of duty of care and risk mitigation to understand what negligence and vigilance looks like.

Monday, November 16 | 3:45 p.m. - 4:45 p.m.


Professional Growth and Personal DevelopmentAll Eyes on Contracting: Force Majeure, Cancellations and More! 
Area of Interest: Meeting Planning Trends & Solutions; Strategic Thinking & Impact
CMP -IS Domain: Domain B: Project Management 
Level: Advanced

More than ever, we are holding a magnifying glass to all our contracts. Have you apportioned risk between parties in an agreeable manner? Will your force majeure and cancellations policies stand? Are you holding your speakers accountable? How specific is too specific? Talk through best practices while drafting these clauses and ask your remaining questions to an expert.

Financial and Insurance IndustryEvent Disruptions: Tackling the Big Stuff
Area of Interest: Meeting Planning Trends & Solutions 
CMP -IS Domain: Domain C: Risk Management
Level: Advanced

Recent union strikes, natural disasters and COVID-19 left notable imprints on the event and hospitality industry. While some were more prepared than others, it is challenging to plan for and mitigate all risk. After hearing two peer case studies on lessons learned from navigating disaster level disruptions, you will continue the conversation in small groups. Prior to leaving, all groups will share their most important tips and tricks for navigating large event disruptions.

Meeting Trends and Strategic Thinking Prioritizing Your DEI Journey
Area of Interest: Professional Growth & Personal Development
CMP -IS Domain: Domain E: Human Resources
Level: Advanced

While the issues of systematic racism and inequality are at the forefront of our national conversation, we are still at the tip of the iceberg. As individuals, leaders and life-long learners we must continue to prioritize the uncomfortable conversations and unpack history, unconscious bias and experiences. Be a part of the dialogue and gain best practices to create and foster inclusion no matter the occasion or setting.

Meeting Trends and Strategic ThinkingUnderstanding Your Personal Financial Health
Area of Interest: Financial & Insurance Industry Knowledge
CMP -IS Domain: Domain E: Human Resources
Level: Essential

2020 is challenging our industry in ways no one could have predicted and leaves many of us concerned about our financial future. Take this time to understand the implications of the stock market, retirement recommendations, 360 planning and more. While this session will focus on personal finances, you will discuss terms and practices that influence the important financial and insurance industries we serve and the timely meetings we plan.

Tuesday, November 17 | 1:00 p.m. - 2:00 p.m.  


Professional Growth and Personal DevelopmentDesigning Hybrid Event Experiences from Start to Finish
Area of Interest: Meeting Planning Trends & Solutions; Technology Solutions 
CMP -IS Domain: Domain B: Project Management 
Level: Essential 

Long gone are the days when an event was just an in-person gathering of like-minded peers. Attendees now look to meetings professionals and partners to build entertaining experiences throughout the entire event lifecycle, from the time they register to the post-event survey. Now add virtual audiences to the mix - how does this change the conversation? Dive into strategies to build memorable in-person and virtual experiences including but not limited to session formats, safety and peace of mind, digital tools and gamification, networking opportunities and more.

Professional Growth and Personal DevelopmentHow to Enhance Your Personal Brand in the Industry
Area of Interest: Focus on Emerging Professionals; Professional Growth & Personal Development 
CMP -IS Domain: Domain E: Human Resources
Level: Essential 

Are you seen as a strategic leader amongst your colleagues and executives? Have you navigated the recent landmines through collaboration and showcased skills that drive meetings and events forward, such as virtual delivery and engagement? Hear from your trusted and respected FICP peers on how to build your brand outside of social media. Learn how they leverage volunteer opportunities and business partnerships, and share impactful experiences and recommendations with our industry. Do not miss your opportunity to be a part of the conversation.

Professional Growth and Personal DevelopmentThe Ultimate Disruptor: How COVID-19 Is Reconfiguring Event Housing, Specs and Transportation 
Area of Interest: Strategic Thinking & Impact
CMP -IS Domain: Domain A: Strategic Planning 
Level: Advanced 

The way we source business and opportunity has changed significantly in the past decade and will continue to evolve as we navigate the consequences of COVID-19 and beyond. Today meetings professionals are challenged with navigating a variety of standards and expectations across airlines, buses and hotel configurations/specs. Join this session to explore the disruption of these disruptors – what is novel and exciting and what unforeseen consequences event professionals need to watch closely.

Professional Growth and Personal DevelopmentWhat's on Your Mind? 
Area of Interest: Meeting Planning Trends & Solutions

We know the current environment is in flux and your education needs change weekly – who knows what will be the most pressing issue in November! For this reason, FICP is leaving the topic to be determined for this education session. As the event draws nearer, the Annual Conference Event Team and Education Committee will assess topics of interest not already covered on the agenda. If nothing rises to the top, we will use this session as a safe place to reflect and discuss your unanswered questions.


Areas of Interest

Designed to provide a focused and well-rounded experience, FICP education centers around the following areas of interest:

Meeting and Planning Solutions
Meeting Planning Trends and Solutions: Sessions will focus on the day-to-day responsibilities of the meetings professional, highlighting best practices, trends, efficiencies and creative ideas.

 

 

Meeting Trends and Strategic Thinking Strategic Thinking and Impact: This area of interest will dive into honing critical thinking skills, developing strong meeting goals, and providing a look into the industry now and in the future. 

 

 

Professional Growth and Personal Development Professional Growth and Personal Development: Focusing on brain and physical fitness, productivity tools and more, attendees will emerge as more engaged professionals.

 

 

Technology Solutions Technology Solutions: Sessions will address two areas: technology to aid meeting planners and technology to enhance events.

 

 

Focus On Senior Level Professionals Focus on Senior Level Professionals: Designed to guide senior level professionals, sessions will focus on management skills, corporate navigation, reverse mentorship and more.

 

 

Focus On Emerging Professionals Focus on Emerging Professionals: Future leaders will be developed through sessions highlighting professional development, networking and mentorship opportunities.

 

 

Financial and Insurance Industry Financial and Insurance Industry: Sessions in this category will provide key insights into the Financial and Insurance industry, helping meetings professionals plan for opportunities and potential changes. 

Speaker: John Cashion, Corporate Director, Culture Transformation, The Ritz-Carlton Leadership Center

CMP-IS Domain E: Human Resources

To create customer loyalty, you must first elevate the customer experience. This journey focuses on the emotional and psychological aspects of creating a culture where personalized and impressive service is the norm. Learning will continue as you are taken through The Ritz-Carlton methods for fulfilling unexpressed wishes and needs, learning to stay-in-the-moment, and creating personalized experiences that surprise and delight. You will also discover and discuss the critical skills necessary for authentic customer engagement, and how to foster them in your employees.
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