BREAKOUT SESSIONS

Monday, November 5 | 1:30 p.m. – 2:30 p.m.


Financial & Insurance Executive Panel

Area of Interest: Financial & Insurance Industry Knowledge

CMP-IS Domain F: Stakeholder Management

As financial and insurance sectors change, organizations strive to stay relevant and innovative. By better understanding the pressures of those organizations meeting professionals serve, we can better serve our teams. Listen in as our executives shine a spotlight on their greatest pressures - and how to remain competitive despite disruptive markets, business models, and regulatory shifts.

Coaching Through Stress: Best Practice Sharing

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Focus on Senior Level Professionals

CMP-IS Domain E: Human Resources

As a leader, your ability to demonstrate how to manage and alleviate stress, adapt to rapid change and work under pressure will set your team up for success as they navigate the challenges that meetings professionals face. Join the discussion to learn how to help others think strategically and calmly through times of stress

From Order Taker to Trusted Advisor

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Speaker: Howard Givner, Owner, Event Leadership Institute

Area of Interest: Meeting Trends and Strategic Thinking

CMP-IS Domain A: Strategic Planning

Doctors, lawyers and consultants are valued for their professional expertise and strategic guidance, not for blindly filling your requests. The value proposition of many in-house event departments is that of order takers, or administrative support. In order to elevate the stature and value of your team, you need to position yourselves as trusted advisors the clients can’t do without. This session will focus on key strategies deployed by trusted advisors to make themselves invaluable to their clients.

Financial Management Trends for Meetings Professionals

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Speaker: Tina McLaughlin, Global Operations Director, American Express Meetings & Events

Area of Interest: Focus on Senior Level Professionals

CMP-IS Domain D: Financial Management

Are you responsible for the budgeting, accruals and financial management of your meetings department? Join this session to hear best practices and latest trends in this space. We will look at key considerations, risks and approaches to mitigate potential disruptors to meeting financials. You will also get tips on how to help tell the story of your financials: why your group may appear to be a larger cost center than it is.

Green M&M’s: Negotiating Speaker and Entertainment Riders

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Panelists: Lisa Warren, Partner, SpeakInc Speakers Bureau, Adam Kahan, Senior Vice President, Empire Entertainment, Tee Nuchai, Director, Client Services, Hopkins Entertainment

Moderator: Karin Pontelandolfo, Senior Meeting Planner, Liberty Mutual Insurance

Area of Interest: Meeting Planning Solutions & Focus on Emerging Professionals

CMP-IS Domain G: Meeting or Event Design

Have you ever signed a speaker or entertainment contract, only to be surprised later with rider inclusions that add expenses and resources to your event? This session will discuss specific areas to be aware of in speaker and entertainment contracts, with emphasis on the rider. Learn what areas are most negotiable, how to maximize the engagement of the talent through contract additions, and how to clarify rider necessities vs. nice to haves.

Better Space, Better Meetings

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Speaker: Janet Sperstad, CMP, Program Director, Meeting and Event Management, Madison College

Area of Interest: Meetings Trends and Strategic Thinking

CMP-IS Domain G: Meeting or Event Design

This session will take place in the Experience Zone.

Using the FICP Experience Zone as a backdrop, Janet Sperstad will explore unique ways of designing your event space to engage attendees and create a lasting impression.

Practicing Mindfulness for Business

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Speaker: Holly Duckworth, CMP, CAE, LSP, Trainer and Executive Coach

Area of Interest: Professional Growth and Personal Development

CMP-IS Domain A: Strategic Planning

The importance of being present has never been as vital as it is in today’s world of information overload, social media, and short attention spans. Cut through the fog and learn how mindfulness can not only benefit you personally, but also create meetings that are more productive, and profitable.

Outsmarting Your Smartphone

How to Improve Your Personal Productivity by Making Sure You're Pushing the Right Buttons

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Speaker: Audrey Thomas, President, Organized Audrey

Area of Interest: Technology Solutions

Is "smartphone" an oxymoron? How can this device truly be smart—or even good for us, with how often we look at it? Today's smartphones are really mini computers, with increased storage capabilities, longer battery life, and computer-like design. With just a few taps on a screen, you can invite others to a meeting on your calendar, submit your expense report via an app, or upload a YouTube video to your company’s channel. But do you ever wonder if there are things you’re overlooking that would improve your productivity as a meetings professional? Have you ever wondered, "What do they know about their phones that I don’t?" Whether you are a loyal iPhone user or love your Android device, join Audrey Thomas, a.k.a. Organized Audrey, as she shares strategies for maximizing the secret weapon in your hand: your smartphone.

 

Tuesday, November 6 | 9:30 a.m. – 10:30 a.m. 


Get CareerWise - Maximize Your Opportunity 

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Speaker: Robyn Clark, Founding and Managing Partner, SuccessWise Consulting

Area of Interest: Professional Growth and Personal Development & Focus on Emerging Professionals

CMP-IS Domain E: Human Resources

Experience one-of-a-kind career development that is practical, simple and meaningful. You’ll discover how our innovative career framework will revolutionize your thinking and approach to career development, as well as for your associates, employees and colleagues. We know you’ll walk away from this engaging session with a new, fresh and “wiser” perspective on career development, both on the individual and organizational level and have direction on how you can take action for greater success.
 

Meetings Professionals Roundtable

Area of Interest: Focus on Senior Level Professionals

CMP-Domain E: Human Resources

As a leader, your ability to demonstrate how to manage and alleviate stress, adapt to rapid change, and work under pressure will set your team up for success as they navigate the challenges that meetings professionals face. Join the discussion to learn how to help others think strategically and calmly through times of stress.

Digital Risks: The State of Online Security

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Speaker: Melissa Kreidie, Major Account Executive, WorldAware (formerly iJET)

Area of Interest: Meeting Planning Solutions & Technology Solutions

CMP-IS Domain C: Risk Management

Mobile apps, the Cloud, social networking, and more tech tools are making it easier than ever to share information with your meeting participants and event partners. Are you considering all of the factors to ensure the privacy and confidentiality of your information? Learn about the latest trends in cybersecurity, the risks that currently exist and can be exploited and more in this session.

Executive Pressures

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Speaker: Shelia Cleary, AVP, Recognition and Conference, National Life Group; James Tracy, Managing Director, Morgan Stanley Wealth Management; Paul Mears, President, Hello! Destination Management

Area of Interest: Financial & Insurance Industry Knowledge

CMP-IS Domain F: Stakeholder Management

As financial and insurance sectors change, organizations strive to stay relevant and innovative. By better understanding the pressures of those organizations meeting professionals serve, we can better serve our teams. Listen in as our executives shine a spotlight on their greatest pressures – and how to remain competitive despite disruptive markets, business models and regulatory shifts.

Mastering your Event: The Future of Event Technology for Conference Professionals

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Speaker: Daniel Russo, Vice President, Product Management, Cvent

Area of Interest: Technology Solutions

Roughly 50% of spend in a modern event marketing program goes to attending tradeshows and sponsored events. Learn about best practices for using Cvent solutions in the Finance & Insurance space to better manage and execute at these events. Also find out what is on the immediate product roadmap for Cvent’s Event Management solutions.

Mindful in the Moment

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Speaker: Holly Duckworth, CMP, CAE, LSP, Trainer and Executive Coach

This session will take place in the Experience Zone.

This introductory session will help you learn applied mindfulness for personal empowerment. Meditation is one way to be mindful but it's not about living it on a meditation mat. In this session, Holly will give you introductory meditation techniques to help you center, clear, and focus while running your meetings and events.
 

Speaker: Daniel Russo, Vice President, Product Management, Cvent

Area of Interest: Technology Solutions

Roughly 50% of spend in a modern event marketing program goes to attending tradeshows and sponsored events. Learn about best practices for using Cvent solutions in the Finance & Insurance space to better manage and execute at these events. Also find out what is on the immediate product roadmap for Cvent’sEvent Management solutions.

Purposeful Meetings – Driving Deeper Meaning and Insights

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Speaker: Janet Sperstad, CMP, Program Director, Meeting and Event Management, Madison College

Area of Interest: Meeting Trends and Strategic Thinking

CMP-IS Domain A: Strategic Planning

Explore how to plan with deeper meaning, innovation, and insight in mind. Using findings from industry research including a new white paper, Janet Sperstad will explore the five areas that define Purposeful Meetings: behavioral science, meeting design, technology, health and well-being, and leaving a positive legacy. Learning outcomes:

  • Discover key aspects of the five areas of Purposeful Meetings.
  • Examine what the industry says about Purposeful Meetings and how it can help you achieve success.
  • Identify strategies to create more meaningful moments and foster insights for your attendees.

Revenue Management

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Speaker: Jill McFadden, VP-Revenue Management, Marriott

Area of Interest: Meeting Planning Solutions

CMP-IS Domain G: Meeting or Event Design

From group booking commission changes to formula updates for rate development, hotels are not necessarily following past patterns. This session will focus on the latest trends in the hospitality industry and take a look at the role of the revenue manager. Learn what goes into revenue management for hotels and how to be aware of the potential impact to your budget.

 

Tuesday, November 6 | 11:00 a.m. – 12:00 p.m. 


Creative Cost Cutting (While Keeping the Value)

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Meetings Professionals Roundtable

Area of Interest: Meeting Planning Solutions

CMP-IS Domain B: Project Management

We are being asked to include more experiences; more interactivity and more technology into our meetings and events, but our flat budgets do not always reflect these additional requests. What areas of your budget can you borrow from to bring the most value? Learn what others are doing to incorporate memorable experiences without the big price tag and engaging attendees in unique ways.

Leading By Empowerment

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Speaker: Rob DeLange, Master Practitioner, President, Career Climb Consulting

Area of Interest: Focus on Senior Level Professionals

CMP-IS Domain E: Human Resources

By empowering your team, you are not only opening up your time to focus on more strategy and relationship building, but you are setting up your emerging leaders to be self-sufficient and decisive. This session will include best practices for teaching others to be accountable for solving problems, as opposed to fixing everything yourself. Join this session to get tips on how to lead your team with this mindset and how to identify specific goals and outcomes for your team to follow.

Meeting Planning’s Past, Present, and Future

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Speakers: Debbie Moran, Vice President, Conference and Meeting Services, Prudential; Wayne Robinson, Assistant Vice President, FM Global and Sara Parker, Vice President, Bank of America Merrill Lynch

Meetings Professionals Panel

Area of Interest: Professional Growth and Personal Development

CMP-IS Domain A: Strategic Planning

Where have we gone, and where are we headed? This session will dive into the ever-evolving world of meeting planning in the financial and insurance space from the beginning of FICP to present, and looks to the future for trends and insight.

Everyday Ethics for Meetings Professionals

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Presenter: Michael Shannon, CMP, Director of Business Development, Northeast U.S., Business Events Canada

Panelists: Cathy Diem, Director of Sales, Worldwide Accounts, Hilton; Laurie Fitzgerald, Senior Meeting Manager, Agency Sales, Conference Planning Team, Allstate Insurance Company; Susan Harding, Senior Meeting Planner, FM Global; David Riederman, Global Dirctor – Americas, Hyatt

Area of Interest: Meeting Trends and Strategic Thinking & Focus on Emerging Professionals

Now more than ever, meetings professionals and hospitality partners are facing ethical challenges in every aspect of their jobs – right and wrong is not always black and white. This session will provide relevant information that will aid them in making professional choices and understanding the impact of their choices. Walk through ethical dilemma examples and personal reactions to situations that have happened to your fellow meeting professionals and prepare yourself for future ethical conflicts that may arise.

Personal Branding Through Social Media

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Speaker: DAHLIA+

Area of Interest: Technology Solutions

CMP-IS Domain I: Marketing

Learn all about your opportunities to enhance your online brand through thought leadership shared online, your profiles, connections and more. This session will cover both professional angles and personal angles to assist you in putting your best self out there.

Travel Safe: Risk Management and Destination Planning

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Speaker: Melissa Kreidie, Major Account Executive, WorldAware (formerly iJET)

Area of Interest: Meeting Planning Solutions

CMP-IS Domain C: Risk Management

By now we understand the importance of having a solid risk management plan, and the consequences that might occur if we don’t. Join this session to hear the latest on what to consider when working with destinations, either close to home or abroad.

 

Tuesday, November 6 | 3:00 p.m. – 4:00 p.m. 


The Future Factors: Top Factors Impacting Relationships in an Age of Empowerment

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Speaker: Kim Lear, Founder + Content Director, Inlay Insights

CMP-IS Domain E: Human Resources

We are in the midst of a period of great change in organizational structure and consumer behavior. Hierarchies are flattening, networks are being created, the traditional “American Dream” is being challenged, and constant disruption is forcing established industries to work harder to remain relevant. Savvy clients have information at their fingertips and platforms to share opinions. Our ability to understand the factors that shape the behaviors of future clients and employees is critical as we create innovative solutions in an ever-changing landscape. The three most impactful future factors identified and researched by the Inlay Team are: unprecedented access, the experience economy and mainstream mindfulness. In this program, Kim Lear, represented by Goodman Speakers Bureau, will explore how these future factors are changing the way we work, the way we buy and the way we live.

The HERO Effect: Creating a Culture of Heroes at Every Level

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Speaker: Kevin Brown, author, The HERO Effect

CMP-IS Domain A: Strategic Planning

In this presentation, Kevin Brown, represented by SpeakInc Speakers Bureau, takes his most requested program and focuses The HERO Effect™ principles on leadership. Kevin has a simple philosophy when it comes to leadership. He believes that you are "a leader of one or a leader of none." He believes that leadership begins with mastering self along with the daily habits required to become world class leaders, mentors and coaches to the teams we live and do business with. The foundation of this program can be summed up in one powerful idea…we reproduce what we are! The role of leadership in an organization is to create an environment where people can be the best version of themselves. That is what serves a brand well and stands out in a crowded marketplace.

Memorable Customer Service

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Speaker: John Cashion, Corporate Director, Culture Transformation, The Ritz-Carlton Leadership Center

CMP-IS Domain E: Human Resources

To create customer loyalty, you must first elevate the customer experience. This journey focuses on the emotional and psychological aspects of creating a culture where personalized and impressive service is the norm. Learning will continue as you are taken through The Ritz-Carlton methods for fulfilling unexpressed wishes and needs, learning to stay-in-the-moment, and creating personalized experiences that surprise and delight. You will also discover and discuss the critical skills necessary for authentic customer engagement, and how to foster them in your employees.

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