Monday, November 11 | 3:00 PM – 4:00 PM

Building Inclusive Meetings & Events 
Idea Exchange 
Areas of Interest: Focus on Senior Level Professionals

Building an inclusive event can be seen as a challenge or an opportunity. It starts with the diversity of the team and partners with whom you will plan the meeting, and leads into understanding your company’s culture and demographics of potential event participants. In this idea exchange, work through ideas on how to build a diverse team, lead efforts centered around inclusivity and direct programs that appeal to both current and new audiences.

Do More with Less: The Rise of Free & Low Cost Web Tools 
Speaker: Corbin Ball, Owner, Corbin Ball & Co. 
Areas of Interest: Technology Solutions

Advances in web technology are driving costs down for a wide range of event planning, tradeshow management and communication tools for meeting planners and suppliers including registration, exhibit floor plan management, booth design, electronic ticketing, polling, collaboration tools, communication tools, mobile apps and much, much more. This session will explore the causes and cover dozens of free or low cost web applications to increase productivity and reduce costs. In this session you will understand the drivers that are cutting costs, receive dozens of new ideas, tools and links to free or very low cost applications you can start using today. Attendees will also learn precautions to take – are there cases where getting something for nothing is too good to be true?

Exceeding Executive Expectations ​
Areas of Interest: Financial and Insurance Industry

Understanding the mindset of our stakeholders will not only help us create events that have an impact, but also streamline the planning process. Dive into the factors that matter most to the executive group at your company and walk away with tips on how to focus on setting objectives for your meeting with the client, how to communicate your role (and their role) in the meeting, and how you can anticipate their needs and exceed expectations.

Speak Up: The Importance of Presentation Skills in Your Career 
Areas of Interest: Professional Growth and Personal Development & Focus on Emerging Professionals

Having the confidence to stand up in front of the room or at the table and present your ideas comes with practice. Learn tips to expand your role through presentation skills, not just on a stage, but in the room with your stakeholders. Hear from those who have worked to develop their skills and the outcomes they have seen. This session contains updated information from the session at the 2019 Education Forum of the same name.

Speakers and Entertainment 411 
Idea Exchange 
Areas of Interest: Meetings Planning Solutions

Join the discussion and share ideas on the best speakers and entertainment you have booked or experienced, at all budget levels. Do you get stuck on expensive riders? Not sure what type of speaker will resonate with your audience? This session will also provide an opportunity for attendees to bring their questions and challenges to a solution-building roundtable of peers.

Weird is Good: Finding Your Creative Self
Areas of Interest: Meetings Planning Solutions

You might be familiar with the slogan “Keep Austin Weird.” Born out of an effort to support independent business owners, it has also been a trademark stance for being authentic, unique and creative. In this session, learn how to hone your creative skills for business to develop more impactful meetings and events.

Tuesday, November 12 | 9:00 a.m. – 10:00 a.m.

CMP 101 
Speaker: Josh Hinman, Certification Coordinator, Events Industry Council 
Areas of Interest: Professional Growth and Personal Development & Focus on Emerging Professionals

It’s crucial for candidates for CMP certification to understand the importance of the CMP exam and to prepare adequately. While the exam is rigorous and comprehensive, many candidates tell us that having an understanding of the testing process and a plan for study have helped them be successful when they sit for the exam. Join Josh Hinman for a session to review the full CMP experience. In addition to a review of the eligibility requirements, this session will focus on the exam day experience, from the check-in process to the computer-based testing, as well as receiving and interpreting your final exam results.

Generically Specific: Social Media & Thought Leadership for Financial and Insurance Professionals
Areas of Interest: Professional Growth and Personal Development & Financial and Insurance Industry

A common challenge that financial & insurance meetings professionals face is how to use social media in a conservative organizational culture. We want to be creative and showcase the great work we are doing, but company policy sometimes prevents names, logos, or event specifics to be shared. Learn how you can still contribute content and highlight experiences your team has created. This session will include tips on seeking approval from your organization including justification for inclusion, what to include in a social media policy for your participants and your own team and more.

Flexible Work Culture: The New Normal
Areas of Interest: Focus on Senior Level Professionals

“Work from Home” is no longer a taboo. In fact, many companies are embracing a flexible work culture to create happier employees and a new normal for collaboration. When you are managing a team that features all or some remote workers, what best practices can you implement to ensure service excellence? This session will offer tools for the manager of the team and tips that can be shared with the remote worker, including how to take a casual environment and make it professional.

Planning for Dietary Restrictions
Areas of Interest: Meeting Planning Solutions

Not a new topic, but as timely as ever. Customized menus due to dietary restrictions used to the exception, but are now the expectation of your meeting participants. Are you being smart about communicating options to your registrants to ensure the right meals are offered at your event? Join the discussion to define the most common dietary restrictions, learn how to address participant preference vs. serious allergy, and work with your partners to offer budget-friendly and inclusive food and beverage options at your event.

From the Field: Risk Management in Action
Areas of Interest: Meeting Planning Solutions

By now you have heard about the importance of having a risk management plan, but how are the meetings and hospitality industry organizations actually implementing it in the event of an emergency? Join this session and get inspired after listening to case studies that show real life application of risk management plans, the pitfalls, the opportunities and the outcomes that resulted.

From the Ballroom to the Boardroom
Speakers: Christy Lamagna, author, The Strategic Planning Guide for Event Professionals
Areas of Interest: Meetings Trends and Strategic Thinking

Organizations divide their employees into two teams; those who make money and those who spend it. Those who contribute to the bottom line enjoy greater financial compensation, recognition, opportunities and influence. Most companies view event budgets as expenditures which contributes to why many planners feel disenfranchised. For as long as events are produced with a goal of executing logistics flawlessly that shall remain our station in the professional world.

Tuesday, November 12th | 10:00 AM- 11:00 AM

Chatbots, Artificial Intelligence and Your Event
Areas of Interest: Technology Solutions

Are you considering a chatbot for your next event? Have you heard the phrase and wonder what it’s all about? Join this session to hear about chatbots and other AI that are disrupting the events industry through technology. Customer service, attendee communications, and response time expectations are all changing with the development of these chat channels. Learn how AI can integrate with your mobile apps and registration systems for a seamless process, as well as what questions to ask before you get onboard.

Developing your Team into Rock Star Meetings Professionals
Areas of Interest: Focus on Senior Level Professionals

Helping your team become stronger meetings professionals not only helps them in their professional development goals, it helps you build an enduring department that delivers amazing results for your organization. This session will tie the domains from the CMP back to professional development opportunities you might focus on for your team members, as well as highlights how they can demonstrate value to your organization.

Financial Services Roundtable
Idea Exchange
Areas of Interest: Finance and Insurance Industries

This roundtable discussion is geared towards meetings professionals who work within the financial services space. Build your network within the greater FICP community by attending this session focused on compliance and the regulatory environment, how mergers and acquisitions can impact your work, leveraging internal relationship management teams, tracking ROI and more.

Start from Scratch: Updating Event Agendas with Your Participants in Mind
Areas of Interest: Meeting Planning Solutions

When was the last time you went into your annual meeting planning with a blank piece of paper instead of last year’s schedule of events in your hand? Consider feedback from past events and adult learning principles when looking at the makeup of your meetings. The benefits of shorter sessions, reflection time, and leaving time to breathe will be discussed. This session will also cover surprise elements that can be added to your schedule to keep attendees engaged.

Staying Healthy on the Road
Idea Exchange
Areas of Interest: Professional Growth and Personal Development

Whether we’re grabbing dinner at the airport a couple times a week or out late with clients at a networking event, meeting professionals and hospitality partners face a challenge when it comes to staying healthy on the road. Learn some tips and tricks to implement, such as helpful apps to track wellness, meditation exercises to keep balanced, and foods to avoid. All tips are ones you can easily implement into communications with your own meeting participants.

The State of Incentive Travel
FICP Panel
Areas of Interest: Meetings Trends and Strategic Thinking

In 2018, Site, IRF and FICP launched an industry survey of incentive travel. During this panel, participants will discuss the themes and results of the second year of the study and how to communicate and apply the findings to your own organization.

Experience Zone Education: Strategic Planning Hands-On Workshop
Speaker: Christy Lamagna, author, The Strategic Planning Guide for Event Professionals
Areas of Interest: Meetings Trends and Strategic Thinking

Stop by and start creating a strategic plan for your organization. Learn how to create a Master Strategies Calendar®, create a costs loss document to demonstrate the value of having a seat at the table or create your own Strategic Content Creation Plan® utilizing the Law of Seven. If you aren’t familiar with these concepts but know you want to work smarter not harder and increase your influence, impact and earning potential, this is the place to be!

Speaker: John Cashion, Corporate Director, Culture Transformation, The Ritz-Carlton Leadership Center

CMP-IS Domain E: Human Resources

To create customer loyalty, you must first elevate the customer experience. This journey focuses on the emotional and psychological aspects of creating a culture where personalized and impressive service is the norm. Learning will continue as you are taken through The Ritz-Carlton methods for fulfilling unexpressed wishes and needs, learning to stay-in-the-moment, and creating personalized experiences that surprise and delight. You will also discover and discuss the critical skills necessary for authentic customer engagement, and how to foster them in your employees.
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