January 21-23, 2018 | Revere Hotel | Boston, MA


As always, FICP is pleased to offer exceptional education to attendees. Session materials from the 2018 FICP Winter Symposium can be found on TheNetwork.

Monday, January 22 9:15 a.m. - 10:30 a.m.

I Now Pronounce You Work and Life

Professional Growth and Personal DevelopmentAl Chiaradonna, SVP, SEI Investments

Area of Interest: Professional Growth and Personal Development
CMP-IS Domain E: Human Resources

I was once the guy who missed countless family Thanksgiving dinners and my own surprise birthday party because I prioritized work and career above all else. Unaware I was headed down a path that would only lead to a lifetime of regret, it took a moment of disruption and 4 words from my wife to alter the course of my future permanently. I have since devoted my life to creating a journey of personalized growth, which promotes a simple philosophy that, at its core, is the integration of (or marriage between) life and work.

Al Chiaradonna is a self-proclaimed “Minister of Integration”. While he is not an actual minister, he is a husband, a dad, a coach, a friend and a business executive who has spent the last two decades trying to make his way in the world by “marrying” life and work. To him, it’s not a balance of one over the other, but rather a limitless set of experiences that have afforded him a career designed to enable the life he is blessed to lead.

Monday, January 22 11:00 a.m. - 12:15 p.m.

Disruptive Innovation: FinTech and the Potential to Revolutionize the Financial Service and Insurance Sectors

Technology SolutionsEric RosenbachMeeting Trends and Strategic Thinking, Pentagon Chief of Staff (2015-2017); Assistant Secretary of Defense for Global Security and Homeland Defense (2012-2015)
Represented by: Washington Speakers Bureau

Area of Interest: Technology Solutions, Meeting Trends and Strategic Thinking
CMP-IS Domain A: Strategic Planning

Could iPhone-based apps challenge the world’s leading financial and insurance institutions in the same way that Amazon revolutionized commerce and Uber up-ended the transportation sector? Innovation in the software-based financial technology (FinTech) sector has attracted significant attention because of its clear potential to disrupt existing global financial services and insurance models. Many analysts believe that Fintech will be the “next big thing” for tech firms and investors in Silicon Valley. Why? A new model for decentralized transactions, often based on blockchain technology, could replace cumbersome traditional processes that empower banks, insurers and old-school investors.  Rapid growth in software solutions that facilitate person-to-person payments, crowdfunded equity investments and smart, self-executing contracts demonstrates that innovations in financial and insurance technology truly could revolutionize this sector. The FinTech Revolution will only occur, however, if this nascent technology overcomes challenges in cybersecurity, digital identity and legal regulation. In his presentation, Rosenbach provides audiences with important insight on:

  • The trajectory of key technologies driving FinTech, including blockchain, digital identity management and cyber security
  • The current regulatory environment and avenues for reform to spur FinTech growth
  • The potential for FinTech to shift the balance of the global economy and geo-political centers of gravity

Monday, January 22 1:15 p.m. - 2:15 p.m.

Mindful Event Design: The Psychology of Physical Meeting Environments

Meeting and Planning SolutionsJanet Sperstad, CMP, Program Director, Meeting and Event Management, Madison College

Area of Interest: Meeting Planning Solutions
CMP-IS Domain G: Meeting or Event Design

Environments have a profound effect on people: on our thoughts, our emotions, our state of being, and ultimately our behavior. The physical environment influences our neurochemicals, which create a physiological state that influences our experience at any point in time. What we are experiencing, in turn, influences the way we think, the way we feel, the things we do and the way we do them.

Learning Outcomes:

  • Explore brain friendly layouts
  • Discuss effects of color on mood and the brain
  • Uncover how our senses drive our attention and decision making

Monday, January 22 2:45 p.m. - 4:00 p.m.

Social Media Marketing Strategy for Your Event

Technology SolutionsLuann Edwards, CMP, CMM, Founder, Global Strategic Marketing Consultant

Area of Interest: Technology Solutions
CMP-IS Domain I: Marketing

Instagram stories? Snapchat filters? LinkedIn groups? Tumblr? Medium?

There is no lack of social media channels to reach your participants. But how do you harness the power that social media brings to engage your participants before, during and after your meeting in a meaningful way? In this session, we will take what is an overwhelming topic for some, and provide you with clear steps to use social media as part of your event strategy to achieve your goals. 

This will be an interactive session where we put the theory into practice. Each attendee wll receive a practical guide to create their own strategy for each event.

Tuesday, January 23 8:45 a.m. - 10:00 a.m.

Making Clients Feel Safe in Today's World

Meeting Trends and Strategic ThinkingKevin Iwamoto, Senior Consultant, GoldSpring Consulting

Area of Interest: Meeting Trends and Strategic Thinking
CMP-IS Domain E: Human Resources

Risk management remains top of mind of meeting professionals and clients. While there is no one size fits all approach to risk, recognizing the trends in the hospitality and travel industries can help protect our event participants. Learn steps you can take to evaluate, mitigate, and manage risk.

Tuesday, January 23 10:00 a.m. - 11:00 a.m.

The Art & Science of a Great Customer Experience™

Professional Growth and Personal DevelopmentJon PicoultWatermark Consulting - Turning Your Customers into Loyal Brand Advocates
Represented by: Goodman Speakers Bureau​

Area of Interest: Professional Growth and Personal Development
CMP-IS Domain A: Strategic Planning

How do you get your business to stand out from the crowd? Many sources of competitive differentiation can be fleeting – product innovations can be mimicked, technology advances can be copied, and cost leadership is difficult to achieve let alone sustain.

But as you'll learn from this engaging and thought-provoking program, a great customer experience can deliver tremendous strategic and economic value to a business, in a way that's difficult for competitors to replicate. 

Filled with compelling statistics and fascinating case studies, this program will give you a very specific, actionable idea for turning more of your customers into raving fans.

Among the topics that will be covered include:

  • What great companies know about the difference between "customer experience" and "customer service."
  • How great customer experiences boost financial results and why it truly does pay to "take stock" in customer experience leaders.
  • The current state of customer experience in the marketplace, and the competitive opportunity it implies.
  • How to leverage cognitive science to make customers feel better about the experience your company is already delivering. 
  • Time-tested principles used by legendary companies to actively mangage and differentiate their customer experience. 

Areas of Interest

Designed to provide a focused and well-rounded experience, FICP education centers around the following areas of interest:

Meeting and Planning Solutions
Meeting Planning Solutions: Sessions will focus on the day-to-day responsibilities of the meetings professional, highlighting best practices, efficiencies and creative ideas.

Meeting Trends and Strategic Thinking Meeting Trends and Strategic Thinking: This area of interest will dive into changes in the marketplace, providing a look into the industry now and in the future.

Professional Growth and Personal Development Professional Growth and Personal Development: Focusing on brain and physical fitness, productivity tools and more, attendees will emerge as more engaged professionals.

Technology Solutions Technology Solutions: Sessions will address two areas: technology to aid meeting planners and technology to enhance events.

Focus On Senior Level Professionals Focus on Senior Level Professionals: Designed to guide senior level professionals, sessions will focus on management skills, corporate navigation, reverse mentorship and more.

Focus On Emerging Professionals Focus on Emerging Professionals: Future leaders will be developed through sessions highlighting professional development, networking and mentorship opportunities.

Financial and Insurance Industry Financial and Insurance Industry: Sessions in this category will provide key insights into the Financial and Insurance industry, helping meetings professionals plan for opportunities and potential changes.