Mike Hourigan, CSP, is known as “the workplace commentator” for the satirical, real-world wisdom he brings to corporate and association audiences. His original material draws from his international education, early blue-collar jobs, and executive positions with Cargill Incorporated and Olympus Corporation. These well-rounded experiences produce high-energy messages that captivate his listeners and provide Mike with an uncanny ability to plug into individual situations while relating with understanding and humor. This talent earns him comments like “I get the feeling he works in my department!” Kaiser Permanente described him as having “the comic energy of Robin Williams with the corporate wisdom of Lee Iacocca.”
Mike has worked with some of the country’s most successful organizations including: Marriott International, General Mills, Price Waterhouse Coopers, Ernst and Young, KPMG Peat Marwick, DL Office of Attorney General, NY State Comptrollers office, Harley Davidson, Unocal, GlaxoSmithKline, the U.S. Army, and the U.S. Department of Health and Human Services.
Mike energizes his audiences and keeps them alert through quick insights, participation, and memorable and humorous stories. Audiences leave his programs enlightened, entertained, and energized.
Michelle Lapierre
Generations @ Work
This very engaging and interactive session presents an overview of the unique characteristics and key drivers of four generations; Matures, Boomers, Gen X, and Gen Y. We’ll discuss the values of each generation and lay the groundwork for successful interaction strategies between the generations in work and life environments.
Learn how to:
- Demonstrate an understanding of the characteristics of Matures, Boomers, Gen X, and Gen Y. Recognize issues and conflicts that are generation-oriented.
- Lead team members within a multi-generational environment to collaborate successfully.
- Utilize preferences of the generations to engage and motivate desired activity.
- Modify strategies, tactics and decision processes to be more successful.
- Leverage the strengths of all generations.
About Michelle Lapierre
Director, Service & Relationship Strategy
Marriott International
Michelle works with a multi-generational team that is responsible for Marriott’s Service & Relationship Strategy, spanning all brands and customer touch points for the leading lodging company.
She has traveled the world as a speaker and educator on a wide range of topics including Generations @ Work, and her work in the area was recently cited in the February 2006 issue of Fast Company magazine.
A cross-over between Boomers and X, Michelle has spent the last 20+ years holding various field and corporate positions in sales and marketing – both working for, and managing – Matures, Boomers and Gen Xers.
She also gets on-the-job training being held hostage on a regular basis by her Gen Y daughter.
Michelle received her undergraduate degree from Michigan State University with a dual major in psychology and sociology. She received her graduate degree at the University of Redlands.
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